Telcom Group is made up of three core teams, collectively focused on this single mission:
Owning our own full-fibre infrastructure not only extends our reach, but enables us to be a 'full-stack ISP,' removing the friction and cost customers incur by using a chain of companies instead.
Our tech division develops and deploys new connectivity solutions, helping us move the industry forward.
We have a lot of great people at Telcom, and many more great partners and advisors. Here are some of our core team, responsible for building the company and maintaining its course:
Director, Systems & Automation
Group Relationships & Investment Director
Public Affairs & Corporate Operations
At Telcom we are always on the look-out for talented new members for our team. Whether you are a coder, an engineer, a ‘people person,’ or you have anything else to offer that will help us achieve our vision, check out our jobs page for more information.
Have empathy, be fair, communicate clearly, empower customers.
We want our customers to love Telcom. To achieve that, we believe in openness, clarity and transparency. We live our values whether we’re in public or behind closed doors in the office; we demonstrate the high standards our customers expect, wherever we work.
Solve problems, stay reactive, embrace available resources, find new paths.
Bloat means inefficiency. It slows down a company’s ability to react to changes. We don’t hire to solve problems when we can work smarter instead. We work hard to keep the company lean and reactive.
Be generous and go beyond for our customers, our company, and the community.
We’re generous and kind to others. Even the smallest act of kindness can leave a lasting impression. Helping people above and beyond what is expected of us makes life better for everyone.
Think globally. Constantly strive to be better and try new things.
We are building a company to last. Our growth should be an exciting adventure for the whole team. We make decisions based on a broad understanding of their impact. Don’t risk losing our way, and our company’s soul, by only focusing on short-term victories and one-dimensional metrics.
We operate as a united team, we support one another, don't blame, don't divide.
We win or lose as a single team. Although we all have different functions, we are all part of a single unit, jointly responsible for our successes and our failures. We support one another and make decisions that improve the system as a whole.
Never stop improving, questioning and experimenting.
We always ask ourselves how we can improve the way we work. If we see a problem, we try to solve it, or let others know about it so we can fix it as a team. We experiment, and are not be afraid to make mistakes.
Our journey begins with a question: ‘Where is the best place to base a tech startup in the UK?’ To answer this, Doug Ward and Shaun Gibson embark upon a tour of 19 UK tech clusters, with a mission to map out the UK. It takes them more than 18 weeks of Megabuses and couch surfing to interview some of the best people from each community and discover what each has to offer.
TechBritain.com, the first comprehensive online map of the United Kingdom’s tech ecosystem launches, brimming with findings, startups, some questionable-quality videos, and a lot of stories.
Alistair Adams (Ali) joins the Tech Britain team to help design and build the platform.
Returning to Manchester with a belief in its potential, Doug and Shaun realise the city is in real need of a unifying hub around which startups can congregate. They resolve to build a new hub which eventually evolves into SpaceportX.
Very quickly we find ourselves sitting down at HM Treasury, sharing our experiences with the Cabinet Office and being asked if we would assist with community outreach.
Tech Britain is invited to take part in the inaugural UK Business and Cluster Summit held at Number 10 Downing Street and hosted by Joanna Shields, then CEO of Tech City Investment Organisation.
Thom Seddon joins the TechBritain team after meeting Ali and Shaun at a hackathon (Startup Weekend, Manchester).
At the second meeting of the UK Business and Cluster Summit group, Tech Britain is invited to present to HRH Prince Andrew at Buckingham Palace.
Given the opportunity to share their vision for the future of Tech Britain we win not only the support of the Cluster Summit delegation, but HRH as well.
Inspired by the vision for Tech Britain, the government commissions the first Tech Nation Report in 2015, the first comprehensive analysis of the UK’s digital tech economy. The Tech Britain team are invited to advise on the report’s creation.
Given insight from Tech Britain’s work as advisors to government, Shaun, Thom and Ali found Telcom to help plug the growing connectivity gap and ensure Britain has the digital infrastructure it needs and deserves.
Telcom is appointed as managed services partner for Spinningfields and Old Granada Studios, involving management of both fibre networks and WiFi. We are also named the preferred supplier for both estates.
On the back of growing demand for services from the tech community, Telcom launches a wireless network spanning all of Manchester city centre.
We launch the UK’s first free superfast public WiFi network in Manchester’s Northern Quarter, as a part of the ‘Telcom Unity’ program created to help support worthy organisations and the community.
Commended for our transparent pricing and flexible approach, Telcom is recognised as a key partner for the government's BDUK voucher scheme.
The founding team behind Telcom is awarded £4 million by central government in the 2015 spring budget to establish a tech campus in Manchester city centre.
Telcom gets its ASN number, becoming AS31631
We begin peering and achieve the status of a fully fledged ISP.
On the back of success in Manchester and growing requests for service across the North, Telcom launches its second city network with the activation of Leeds Dock.
Telcom Voice launches for commercial and residential customers.
Telcom agrees to support Glasgow’s first tech coworking space, Rookie Oven, by providing free access to one of the fastest connections in the city. We also launch Telcom Unity in the Govan district of the city, to help local businesses access previously unavailable services.
We launch Telcom Partner, our reseller platform. We very quickly sign up a number of IT companies and VoIP providers keen to resell our services to their customer base.
Watson is born. An indispensable member of the team, Watson is our intelligent CRM and billing platform. It helps us deliver great customer service to our end customers and partners.
Telcom wins the NYC Mayor’s Office Call for Innovation. Telcom beats more than 100 submissions from around the world to become the first UK-based ISP to be invited to provide services across New York City.
As a result of demand from customers for Telcom to be more than just their ISP, Telcom Care is launched for existing customers.
Telcom Temporary Internet takes off, with Cirque Du Soleil amongst the first to sign up for closed beta testing of our new pop-up internet solution.
Telcom launches a revolutionary new solution to tackle rural broadband, ISP-as-a-service ‘Box Internet.’ We are subsequently selected to be the commercial partner for North Skye Broadband on the Isle of Skye.
We receive pre-seed investment from key northern property developers LJ Partnership and Property Alliance Group.
Telcom Technology launches ‘Node,’ an innovative new product providing in-building connectivity management. It is quickly spun out into its own subsidiary.
Comet is born, providing social housing internet services in partnership with councils and housing associations. Leeds City Council trials Comet across 1,000 homes.
We receive seed investment from the Managing Director of JP Morgan, and Ivy Mont Capital on behalf of the Captain of Crystal Palace.
Telcom helps Property Alliance Group secure the first platinum WiredScore connectivity rating for an existing building in Manchester city centre.
Telcom’s wholly owned residential service Blaze is born. It provides services to developers building build-to-rent or private rental sector properties.
The first Node goes live in Manchester’s largest commercial development, No1 Spinningfields. The building secures the first platinum WiredScore connectivity rating for a new development in Manchester.
Telcom is included in the Manchester Evening News’ ‘Top 100 tech companies in Greater Manchester’ 2017 list.
Doug Ward from Telcom is voted ‘Young Entrepreneur of the Year 2018’ in the Downtown in Business Mancoolian Awards.
Telcom agrees a strategic partnership with Manchester fibre network The Loop, to connect gigabit fibre into 40 buildings across Manchester city centre.
Sean Anstee, the former Leader of Trafford Council, joins Telcom Group as CEO of Telcom Infrastructure, to help drive our mission to change the nation's internet.
Telcom Infrastructure enters into a strategic partnership with Pinacl Solutions to bid on local full fibre network contract opportunities across the UK.