We are building a world where everyone has access to affordable, ultrafast internet.

At Telcom, we believe the internet is a basic human right. When it’s readily available, it’s a catalyst for economic growth, technological innovation and empowerment, with life-changing impact.

Changing the nation's internet by building fibre networks, reducing costs, and empowering communities.

Telcom Group is made up of three core teams, collectively focused on this single mission:

An exemplary ISP

An internet service provider working to make ultrafast internet available and affordable to everyone.

Box

Rural ISP as a service

Comet

Social Internet

Full-stack Infrastructure

Owning our own full-fibre infrastructure not only extends our reach, but enables us to be a 'full-stack ISP,' removing the friction and cost customers incur by using a chain of companies instead.

HyperCity

Open Access Full Fibre Networks

Enabling Technology

Our tech division develops and deploys new connectivity solutions, helping us move the industry forward.

Node

Property Technology

Spectral

Smart city connectivity

Our People

We have a lot of great people at Telcom, and many more great partners and advisors. Here are some of our core team, responsible for building the company and maintaining its course:

Shaun Gibson

Group CEO

Thom Seddon

Group CTO

Alistair Adams

Director, Systems & Automation

Doug Ward

Group Relationships & Investment Director

Sean Anstee

Infrastructure CEO

Jacquelyn Goddard

Public Affairs & Corporate Operations

Christopher Baldock

Group Chairman

Our advisors

Mike Blackburn OBE

Non Exec Director, Infrastructure Chairman of the Manchester LEP

David Lathwood

Non Exec Director, Node Head of JLL North

John Ogden

Non Exec Director, Node Head of CBRE North

At Telcom we are always on the look-out for talented new members for our team. Whether you are a coder, an engineer, a ‘people person,’ or you have anything else to offer that will help us achieve our vision, check out our jobs page for more information.

Our Values

Maintain a true customer obsession

Have empathy, be fair, communicate clearly, empower customers.

We want our customers to love Telcom. To achieve that, we believe in openness, clarity and transparency. We live our values whether we’re in public or behind closed doors in the office; we demonstrate the high standards our customers expect, wherever we work.

Be lean & relentlessly resourceful

Solve problems, stay reactive, embrace available resources, find new paths.

Bloat means inefficiency. It slows down a company’s ability to react to changes. We don’t hire to solve problems when we can work smarter instead. We work hard to keep the company lean and reactive.

Give & go beyond

Be generous and go beyond for our customers, our company, and the community.

We’re generous and kind to others. Even the smallest act of kindness can leave a lasting impression. Helping people above and beyond what is expected of us makes life better for everyone.

Think big and be adventurous

Think globally. Constantly strive to be better and try new things.

We are building a company to last. Our growth should be an exciting adventure for the whole team. We make decisions based on a broad understanding of their impact. Don’t risk losing our way, and our company’s soul, by only focusing on short-term victories and one-dimensional metrics.

One team with a shared purpose

We operate as a united team, we support one another, don't blame, don't divide.

We win or lose as a single team. Although we all have different functions, we are all part of a single unit, jointly responsible for our successes and our failures. We support one another and make decisions that improve the system as a whole.

Iterate, experiment and automate continuously

Never stop improving, questioning and experimenting.

We always ask ourselves how we can improve the way we work. If we see a problem, we try to solve it, or let others know about it so we can fix it as a team. We experiment, and are not be afraid to make mistakes.

Our Masterplan

Ssssh...

Everything we do is part of our Secret Masterplan to change the country’s internet from being one of the worst in Europe to the best.

The Secret Masterplan

Our Journey

2012

May

Our journey begins with a question: ‘Where is the best place to base a tech startup in the UK?’ To answer this, Doug Ward and Shaun Gibson embark upon a tour of 19 UK tech clusters, with a mission to map out the UK. It takes them more than 18 weeks of Megabuses and couch surfing to interview some of the best people from each community and discover what each has to offer.

September

TechBritain.com, the first comprehensive online map of the United Kingdom’s tech ecosystem launches, brimming with findings, startups, some questionable-quality videos, and a lot of stories.

Alistair Adams (Ali) joins the Tech Britain team to help design and build the platform.

November

Returning to Manchester with a belief in its potential, Doug and Shaun realise the city is in real need of a unifying hub around which startups can congregate. They resolve to build a new hub which eventually evolves into SpaceportX.

2013

March

Very quickly we find ourselves sitting down at HM Treasury, sharing our experiences with the Cabinet Office and being asked if we would assist with community outreach.

Tech Britain is invited to take part in the inaugural UK Business and Cluster Summit held at Number 10 Downing Street and hosted by Joanna Shields, then CEO of Tech City Investment Organisation.

Thom Seddon joins the TechBritain team after meeting Ali and Shaun at a hackathon (Startup Weekend, Manchester).

July

At the second meeting of the UK Business and Cluster Summit group, Tech Britain is invited to present to HRH Prince Andrew at Buckingham Palace.

Given the opportunity to share their vision for the future of Tech Britain we win not only the support of the Cluster Summit delegation, but HRH as well.

November

Inspired by the vision for Tech Britain, the government commissions the first Tech Nation Report in 2015, the first comprehensive analysis of the UK’s digital tech economy. The Tech Britain team are invited to advise on the report’s creation.

2014

February

Given insight from Tech Britain’s work as advisors to government, Shaun, Thom and Ali found Telcom to help plug the growing connectivity gap and ensure Britain has the digital infrastructure it needs and deserves.

May

Telcom is appointed as managed services partner for Spinningfields and Old Granada Studios, involving management of both fibre networks and WiFi. We are also named the preferred supplier for both estates.

August

On the back of growing demand for services from the tech community, Telcom launches a wireless network spanning all of Manchester city centre.

October

We launch the UK’s first free superfast public WiFi network in Manchester’s Northern Quarter, as a part of the ‘Telcom Unity’ program created to help support worthy organisations and the community.

2015

January

Commended for our transparent pricing and flexible approach, Telcom is recognised as a key partner for the government's BDUK voucher scheme.

March

The founding team behind Telcom is awarded £4 million by central government in the 2015 spring budget to establish a tech campus in Manchester city centre.

May

Telcom gets its ASN number, becoming AS31631

July

We begin peering and achieve the status of a fully fledged ISP.

August

On the back of success in Manchester and growing requests for service across the North, Telcom launches its second city network with the activation of Leeds Dock.

September

Telcom Voice launches for commercial and residential customers.

October

Telcom agrees to support Glasgow’s first tech coworking space, Rookie Oven, by providing free access to one of the fastest connections in the city. We also launch Telcom Unity in the Govan district of the city, to help local businesses access previously unavailable services.

November

We launch Telcom Partner, our reseller platform. We very quickly sign up a number of IT companies and VoIP providers keen to resell our services to their customer base.

December

Watson is born. An indispensable member of the team, Watson is our intelligent CRM and billing platform. It helps us deliver great customer service to our end customers and partners.

2016

January

Telcom wins the NYC Mayor’s Office Call for Innovation. Telcom beats more than 100 submissions from around the world to become the first UK-based ISP to be invited to provide services across New York City.

March

As a result of demand from customers for Telcom to be more than just their ISP, Telcom Care is launched for existing customers.

August

Telcom Temporary Internet takes off, with Cirque Du Soleil amongst the first to sign up for closed beta testing of our new pop-up internet solution.

October

Telcom launches a revolutionary new solution to tackle rural broadband, ISP-as-a-service ‘Box Internet.’ We are subsequently selected to be the commercial partner for North Skye Broadband on the Isle of Skye.

November

We receive pre-seed investment from key northern property developers LJ Partnership and Property Alliance Group.

December

Telcom Technology launches ‘Node,’ an innovative new product providing in-building connectivity management. It is quickly spun out into its own subsidiary.

February

Comet is born, providing social housing internet services in partnership with councils and housing associations. Leeds City Council trials Comet across 1,000 homes.

2017

April

We receive seed investment from the Managing Director of JP Morgan, and Ivy Mont Capital on behalf of the Captain of Crystal Palace.

July

Telcom helps Property Alliance Group secure the first platinum WiredScore connectivity rating for an existing building in Manchester city centre.

August

Telcom’s wholly owned residential service Blaze is born. It provides services to developers building build-to-rent or private rental sector properties.

September

The first Node goes live in Manchester’s largest commercial development, No1 Spinningfields. The building secures the first platinum WiredScore connectivity rating for a new development in Manchester.

October

Telcom is included in the Manchester Evening News’ ‘Top 100 tech companies in Greater Manchester’ 2017 list.

2018

January

Doug Ward from Telcom is voted ‘Young Entrepreneur of the Year 2018’ in the Downtown in Business Mancoolian Awards.

April

Telcom agrees a strategic partnership with Manchester fibre network The Loop, to connect gigabit fibre into 40 buildings across Manchester city centre.

May

Sean Anstee, the former Leader of Trafford Council, joins Telcom Group as CEO of Telcom Infrastructure, to help drive our mission to change the nation's internet.

June

Telcom Infrastructure enters into a strategic partnership with Pinacl Solutions to bid on local full fibre network contract opportunities across the UK.

Interested to see what comes next?

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